Question 1

Do I have to leave the portals to use this?

Accepted Answer

No, and you should not. Keep every listing where it is. prop.forsale imports from a portal listing URL, so your own site can carry the same stock while the portals carry on doing what they do. The point is to own a second door that nobody can price you out of.

Question 2

What happens if I change agencies?

Accepted Answer

Your personal site stays on the same address. Update your agency affiliation and public contact details, and change your login email in Account settings if needed. Agency affiliation is profile information; it does not transfer ownership of listings or give another agency access to your account. Only publish content you are entitled to use.

Question 3

Who owns the leads?

Accepted Answer

You do. An enquiry from your site lands in your pipeline, on your tenant, with its source, its listing and its consent record attached. You can export your contacts at any time, and erasing a contact really erases it.

Question 4

What is a credit, exactly?

Accepted Answer

A credit is the unit for the things that cost real money to run: importing a listing from a URL, an AI enhance pass over a description, AI chat, and email volume beyond what your plan includes. Every plan includes credits every month (Starter 20), used first and reset each month, so unused ones do not carry over; credits you buy as a pack never expire. An AI enhance that fails is refunded, while asking for another version, or rejecting a draft and generating again, is a new charged pass. Every debit is written to an append-only ledger with the reason attached, so the balance is always explainable.

Question 5

Can I use my own domain name?

Accepted Answer

Yes, on every paid plan. Every site starts on a personal subdomain, which works from the moment you publish. When you connect your own domain, it becomes the address search engines index and the subdomain forwards to it.

Question 6

Does my site show prop.forsale branding?

Accepted Answer

On the free Starter plan your site footer carries one small "Website by prop.forsale" credit. Every paid plan removes it, so the site carries only your brand.

Question 7

Is it built for commercial property or is it a residential tool?

Accepted Answer

Commercial and industrial first. The listing model carries GLA, erf size, zoning, building grade, parking ratio, eaves height, power supply and yard, and rentals are handled as a rate per square metre per month, in the listing’s own currency, with a gross or net flag. Residential is a subset of the same model rather than the thing it was designed around.

Question 8

Is it built for privacy law such as GDPR and POPIA?

Accepted Answer

It is built for consent-based privacy law rather than retrofitted to it. Enquiry and subscribe forms capture explicit, specific consent; newsletter signup is double opt-in with the consent timestamp and source stored on the contact; and there is an erasure path that removes a person from the system rather than flagging them as hidden.

Question 9

What does it cost to get started?

Accepted Answer

Nothing. Starter is free to set up, no card is asked for during signup, and nothing goes live until you publish it. Paid plans are billed by card, monthly or yearly, and you can change plan, update your card or cancel from your billing page at any time.

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